Policies

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total number of book in your order. We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.


Shipment by United States Post Office (USPS) Priority Mail to all 50 states (including Alaska and Hawaii). International shipments will have an additional shipping cost applied.


Delivery Time

Allow 3-5 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.


Consolidated Shipments

Entire orders will be shipped together if possible.


Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.


Original shipping and handling charges are not refundable. Returns must be preauthorized by us but do NOT incur any re-stocking fee. The original shipping charge will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item

If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.


Customer Order Error

Incorrect customer orders can be exchanged for any other item without paying a restocking charge. However, the customer will pay the additional shipping and handling charge.


Return Shipping Instructions

Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Please use the "Contact Tracy" web page to request a return address.


Sales Tax

Sales tax is charged on instate orders if required by law.


Payment Methods

Orders accepted via secure online order form only provided by PayPal. PayPal and most major credit cards are accepted. Credit card purchases verified for your protection.


Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection via PayPal.


Please send Questions and Comments to the Contact Page.

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